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Tag: customer value management

Customer Service Trends in 2021

Posted on March 30, 2021April 7, 2021 by Martin Smith

The pandemic has, in one way or another, impacted nearly every facet of life. That’s true for brands across industries, as well. One metric that organizations will see change rapidly in 2021 is customer service. These are the trends your organization needs to be aware of. The Name of the Game Recent surveys show that…

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